I can see why they are a reputable business… The customer service is very professional and emails are replied to promptly, a big problem of mine with other businesses is that their online communication is always below par. This was not at all a problem here. I contacted them after finding them online to enquire about the sale of my wife's only Cartier Bracelet among other pieces. They gave me a rough valuation, that I was happy with, and fast replies so I took my business here and I do not regret it.